Global Digital Services
“Jamaica has quickly become a key element in our global delivery strategy.” -KPMG
Jamaica’s Global Digital Services is a high-performing sector with an estimated revenue of over US$700 million (2020). Jamaica’s Global Digital Service industry has also been enjoying the highest employment growth rate of any sector in the last decade and accounts for more than 32,000 jobs across the country.
We are home to several global Business Process Outsourcing (BPO) giants such as Conduent (formerly Xerox), Teleperformance, Vistaprint, Hinduja Global Solutions, and Sutherland Global Services (SGS), and even our own homegrown multinational ItelBPO, who copped the overall Caribbean BPO of the Year Award and the Caribbean Employer of the Year (Outsource to Caribbean Conference, 2019).
With about 60 companies offering BPO services across the island and the launch of the revolutionary Global Services Sector Project, we continue to solidify our place as the leading outsourcing destination in the Caribbean.