Global Digital Services

We are the #1 outsourcing destination in the Caribbean

Key Indicators

2018

US$ 400
million (est)

INDUSTRY SIZE

2018

companies_1
60
(est)

COMPANIES

2018

1.3
million sq. ft

SPACE

Overview

Jamaica’s Global Digital Services is a high-performing sector with an estimated revenue of US$400 million (2016). Jamaica’s Global Digital Service industry has also been enjoying the highest employment growth rate of any sector in the last decade and accounts for more than 32,000 jobs across the country.

We are home to several global Business Process Outsourcing (BPO) giants such as Conduent (formerly Xerox), Teleperformance, Vistaprint, Hinduja Global Solutions, and Sutherland Global Services (SGS), and even our own homegrown multinational ItelBPO, who copped the overall Caribbean BPO of the Year Award and the Caribbean Employer of the Year (Outsource to Caribbean Conference, 2019).

With about 60 companies offering BPO services across the island, we continue to solidify our place as the leading outsourcing destination in the Caribbean.

We Keep Growing

Growing IT Ecosystem

Our Global Digital Services market is supported by technology parks, cost competitive labour and a liberalised telecommunication sector.

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Growing Legislation

Jamaica is now working to introduce the Data Protection Legislation to safeguard personal data.

Growing Commercial Space

Our Government is committed to developing over 1 million sq. ft. commercial space within the next five years.

skills

Growing Skills

We offer training at various educational institutions across the island to create a BPO-ready labour pool.

productivity

Growing Industry

We established the Business Process Industry Association of Jamaica (BPIAJ) to address the development of the sector.

We’re in Demand!

leader

We’re leaders

Jamaica is the leading outsourcing destination in the English-speaking Caribbean and Kingston is the nearshore city of the year (2018).

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Proven Track Record

Industry heavyweights such as Alorica, Teleperformance, Vistaprint, Hinduja Global Solutions (HGS) and Sutherland Global Services (SGS) continue to invest in Jamaica’s BPO sector.

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Near Shore Advantage

Our proximity to key markets such as the US ensures reduced travel time and cost and offers the convenience of being in time zones.

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English-speaking, Highly Literate Workforce

Third largest English–speaking population in the Americas, consisting of talented, educated and trainable individuals.

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Competitive Labour Cost

Call centre and BPO salaries in Jamaica are, on average, 40-60% lower than corresponding salaries in North America.

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State-of-the-art Telecoms Infrastructure

We have a complete fibre ring around the island and multiple off-island sub-sea links that provide built-in redundancy and constant connectivity to the world.

Investment Opportunities

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Government Financing

Get loans of up to US$5 million for investment in infrastructure projects in the Global Digital Service industry.

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Voice-driven services

Investment opportunities exist in voice-driven services.

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Software Development

Tap into the increased graduate output from computing, informatics and engineering programmes.

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Business Process Outsourcing (BPO)

Drive your BPO investment project with the increasing business, economics and accounting professionals.

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Knowledge Process Outsourcing (KPO)

Notable annual increases in professional degrees provide the perfect investment landscape to tap into KPO.

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Legal Processing outsourcing (LPO)

We are home to Norman Manley Law School, which places Jamaica in an excellent position to attract outsourcing contracts in LPO.

Testimonials

  • Teri Vigneux, Executive Director
    Jamaica has quickly become a key element in our global delivery strategy. We have found
    that the business friendly environment, access to high quality talent, shared culture and
    proximity to the US has been a game changer for us. Our US and Jamaican teams work
    together seamlessly with no barriers to collaboration.
    Teri Vigneux, Executive Director
    KPMG
  • Anand Biradar
    JAMPRO has been a wonderful partner since our inception in Jamaica, they not just made
    the set-up process easy but also went out of their way many times to help with whatever
    we needed. We certainly appreciate their unrelenting support to us and the industry. We
    see immense potential in this country, and it has worked very well for us
    Anand Biradar
    Hinduja Global Services

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