Global Digital Services
“Jamaica has quickly become a key element in our global delivery strategy.” -KPMG
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Key Indicators
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Industry Size
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Overview
Jamaica’s Global Digital Services is a high-performing sector with an estimated revenue of over US$700 million (2020). Jamaica’s Global Digital Service industry has also been enjoying the highest employment growth rate of any sector in the last decade and accounts for more than 32,000 jobs across the country.
We are home to several global Business Process Outsourcing (BPO) giants such as Conduent (formerly Xerox), Teleperformance, Vistaprint, Hinduja Global Solutions, and Sutherland Global Services (SGS), and even our own homegrown multinational ItelBPO, who copped the overall Caribbean BPO of the Year Award and the Caribbean Employer of the Year (Outsource to Caribbean Conference, 2019).
With about 60 companies offering BPO services across the island and the launch of the revolutionary Global Services Sector Project, we continue to solidify our place as the leading outsourcing destination in the Caribbean.
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We Keep Growing
Growing IT Ecosystem
Our Global Digital Services market is supported by technology parks, cost competitive labour and a liberalised telecommunications sector.
Growing Legislation
Jamaica is has introduced Data Protection Law to safeguard personal data.
Growing Commercial Space
Our Government is committed to developing over 1 million sq. ft. commercial space within the next five years.
Growing Skills
We offer training at various educational institutions across the island to bolster BPO, KPO, and ITO talent.
Growing Industry
We established the Global Services Association of Jamaica (GSAJ) to address the development of the sector.
Growing IT Ecosystem
Our Global Digital Services market is supported by technology parks, cost competitive labour and a liberalised telecommunications sector.
Growing Legislation
Jamaica is has introduced Data Protection Law to safeguard personal data.
Growing Commercial Space
Our Government is committed to developing over 1 million sq. ft. commercial space within the next five years.
Growing Skills
We offer training at various educational institutions across the island to bolster BPO, KPO, and ITO talent.
Growing Industry
We established the Global Services Association of Jamaica (GSAJ) to address the development of the sector.
We’re in Demand!
We’re leaders
Jamaica is the leading outsourcing destination in the English-speaking Caribbean and Kingston is the nearshore city of the year (2018).
Proven Track Record
Industry heavyweights such as Alorica, Teleperformance, Vistaprint, Hinduja Global Solutions (HGS) and Sutherland Global Services (SGS) continue to invest in Jamaica’s BPO sector.
Near Shore Advantage
Our proximity to key markets such as the US ensures reduced travel time and cost and offers the convenience of being in the same time zones.
English-speaking, Highly Educated Workforce
Third largest English–speaking population in the Americas, consisting of talented, educated and trainable individuals.
Competitive Labour Cost
Call centre and BPO salaries in Jamaica are, on average, 40-60% lower than corresponding salaries in North America.
State-of-the-art Telecoms Infrastructure
We have a complete fibre ring around the island and multiple off-island sub-sea links that provide built-in redundancy and constant connectivity to the world.
We’re leaders
Jamaica is the leading outsourcing destination in the English-speaking Caribbean and Kingston is the nearshore city of the year (2018).
Proven Track Record
Industry heavyweights such as Alorica, Teleperformance, Vistaprint, Hinduja Global Solutions (HGS) and Sutherland Global Services (SGS) continue to invest in Jamaica’s BPO sector.
Near Shore Advantage
Our proximity to key markets such as the US ensures reduced travel time and cost and offers the convenience of being in the same time zones.
English-speaking, Highly Educated Workforce
Third largest English–speaking population in the Americas, consisting of talented, educated and trainable individuals.
Competitive Labour Cost
Call centre and BPO salaries in Jamaica are, on average, 40-60% lower than corresponding salaries in North America.
State-of-the-art Telecoms Infrastructure
We have a complete fibre ring around the island and multiple off-island sub-sea links that provide built-in redundancy and constant connectivity to the world.
Investment Opportunities
Products
Get loans of up to US$5 million for investment in infrastructure projects in the Global Digital Services industry.
Investment opportunities exist in voice-driven services.
Tap into the increased graduate output from computing, informatics and engineering programmes.
Drive your BPO investment project with the increasing business, economics and accounting professionals.
Notable annual increases in professional degrees provide the perfect investment landscape to tap into KPO.
We are home to Norman Manley Law School, which places Jamaica in an excellent position to attract outsourcing contracts in LPO.