Global Digital Services
We are the #1 outsourcing destination in the Caribbean
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Key Indicators
2020
2020
2020
Overview
Jamaica’s Global Digital Services is a high-performing sector with an estimated revenue of over US$700 million (2020). Jamaica’s Global Digital Service industry has also been enjoying the highest employment growth rate of any sector in the last decade and accounts for more than 32,000 jobs across the country.
We are home to several global Business Process Outsourcing (BPO) giants such as Conduent (formerly Xerox), Teleperformance, Vistaprint, Hinduja Global Solutions, and Sutherland Global Services (SGS), and even our own homegrown multinational ItelBPO, who copped the overall Caribbean BPO of the Year Award and the Caribbean Employer of the Year (Outsource to Caribbean Conference, 2019).
With about 60 companies offering BPO services across the island and the launch of the revolutionary Global Services Sector Project, we continue to solidify our place as the leading outsourcing destination in the Caribbean.
We Keep Growing
We’re in Demand!
Investment Opportunities
Get loans of up to US$5 million for investment in infrastructure projects in the Global Digital Services industry.
Investment opportunities exist in voice-driven services.
Tap into the increased graduate output from computing, informatics and engineering programmes.
Drive your BPO investment project with the increasing business, economics and accounting professionals.
Notable annual increases in professional degrees provide the perfect investment landscape to tap into KPO.
We are home to Norman Manley Law School, which places Jamaica in an excellent position to attract outsourcing contracts in LPO.
