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UK SMEs face relentless pressure to innovate, cut costs, and stay competitive in a digital-first economy. Yet many struggle to access affordable and reliable IT services: whether that’s software development, cybersecurity, cloud solutions, or digital customer support. Local providers are often too expensive, while offshore giants prioritise multinationals, leaving SMEs underserved. Relying on global gig platforms can feel risky, with quality, reliability, and data security hard to guarantee.

This creates a real outsourcing gap. SMEs, which make up 99.9% of UK businesses and employ over 16 million people, need the digital capacity to compete but too often lack the right-sized partners. Outsourcing has traditionally been seen as a tool for large corporates, but SMEs stand to gain just as much, if not more, if they can access trusted, flexible providers.

That is where Jamaica comes in.

Jamaica’s Fit for UK SMEs

Jamaica’s Global Digital Services (GDS) sector employs more than 44,000 professionals across IT, software development, business process outsourcing, and digital customer experience. It is one of the fastest-growing industries in the Caribbean, backed by strong government investment in skills, infrastructure, and incentives.

For UK SMEs, Jamaica offers:

• Cost-effective services at rates aligned with SME budgets.
• Scalability, from small projects to long-term growth.
• English-speaking, culturally aligned talent, ensuring seamless communication.
• Time zone compatibility, allowing real-time collaboration.
• Data security and compliance, with Jamaica’s Data Protection Act aligned to GDPR.
• A Trusted, Responsible Partner, global leaders in finance, telecoms, and technology,
• Strong ESG dimension, impact sourcing is central to Jamaica’s industry.

Services that Matter

Jamaican firms are people-driven, agile, and focused on partnership rather than volume. That makes them especially suited to SMEs needing targeted, affordable solutions. Key services include:

• Managed IT support without the overheads of in-house teams.
• Cloud migration and maintenance to modernise infrastructure.
• App and software development tailored to SME needs.
• Cybersecurity that protects SMEs from growing digital threats.
• Customer engagement solutions that scale with business growth.

These capabilities free SMEs to focus on their core business while knowing their digital backbone is in expert hands.

Why Now?

The case for Jamaica is stronger than ever:

• The UK’s digital skills shortage is widening.
• SMEs need to modernise rapidly.
• Businesses are diversifying away from traditional outsourcing hubs.
• Jamaica offers competitive incentives, training programmes, and robust infrastructure.

Meet Team Jamaica in London

From 10–14 November 2025, a delegation of Jamaican digital services providers will be in London to meet UK businesses. Their mission: to showcase how Jamaica’s skilled, agile, and cost-competitive talent can help UK businesses thrive.

• Adtelligent Ltd — Web & mobile apps, e-commerce, MarTech, branding.
• Advantum — Logistics & port systems, workforce automation, custom software.
• Innovate 10x — AI, automation, QA/testing, enterprise solutions.
• MC Systems — Enterprise software, core banking, cloud & digital transformation.
• Niritech — Software, e-learning platforms, web design, digital marketing.
• ResolveIT — Managed IT, cybersecurity, cloud migration, compliance consulting.
• Shift Left Ltd — Bespoke software, apps, digital transformation, staff augmentation.
• Software Architects — Custom software, mobile apps, IT solutions.
• ThinkNChange — AI, cybersecurity, CRM, cloud, IT staff augmentation.
• VLBPO LLC — Call centre, telemarketing, data entry, admin support.

If you are a UK business leader in a SME exploring IT, digital services, or outsourcing solutions, JAMPRO would be delighted to arrange a meeting with the Jamaican delegation during their visit. Please connect with me at jamprouk@jamprocorp.com to secure a slot.

Closing Thought

Outsourcing should not remain the preserve of multinationals. For UK SMEs, Jamaica provides a trusted, flexible partner that understands their challenges, speaks their language, and shares their ambition.

Talent. Trust. Time zone advantage. Jamaica is ready to help UK SMEs grow.

About JAMPRO
Jamaica Promotions Corporation (JAMPRO) is the Government of Jamaica’s export and investment agency. With offices in Kingston and London, JAMPRO promotes Jamaican exports, attracts international investment, and facilitates business partnerships between Jamaica and global markets. Through tailored support, market intelligence, and strategic connections, JAMPRO helps international companies access Jamaica’s talent, innovation, and world-class industries.

By Laurence Jones, Europe Regional Manager, JAMPRO – London