Do Business Jamaica

Global Digital Services

Global Digital Services

We are the #1 outsourcing destination in the Caribbean

Key Indicators


US$ 900
million (est)






Welcome to JAMPRO Global Digital Services, the premier destination for world-class business process outsourcing services in Jamaica. Our industry is one of the highest performing sectors on the island, generating an estimated revenue of over US$900 million in 2022 alone.

What’s more, our global digital service industry has seen the highest employment growth rate of any sector over the past decade, providing over 55,000 jobs across Jamaica. Our success is due in no small part to the presence of several leading BPO giants on our shores, including Conduent (formerly Xerox), Teleperformance, Vistaprint, Hinduja Global Solutions, and Sutherland Global Services (SGS).

We’re proud to say that even our homegrown multinational ItelCx has been recognized with the overall Caribbean BPO of the Year Award and the Caribbean Employer of the Year title at the Outsource to Caribbean Conference in 2019. With about 60 companies offering BPO services across the island, we’re continuing to solidify our place as the leading outsourcing destination in the Caribbean.

At JAMPRO Global Digital Services, we’re committed to delivering exceptional services to our clients. Our revolutionary Global Services Sector Project ensures that we’re constantly at the forefront of innovation and technology, so we can continue to provide unparalleled support to businesses from all over the world.

Connect with us at JAMPRO’s Global Digital Services and discover why Jamaica is the perfect location for your next BPO project. With our track record of success, cutting-edge technology, and dedicated team of professionals, you can trust that we’ll provide you with the solutions you need to thrive in today’s digital landscape.

We Keep Growing

Growing IT Ecosystem

Our Global Digital Services market is supported by technology parks, cost competitive labour and a liberalised telecommunications sector.

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Growing Legislation

Jamaica is has introduced Data Protection Law to safeguard personal data.

Growing Commercial Space

Our Government is committed to developing over 1 million sq. ft. commercial space within the next five years.


Growing Skills

We offer training at various educational institutions across the island to bolster BPO, KPO, and ITO talent.


Growing Industry

We established the Global Services Association of Jamaica (GSAJ) to address the development of the sector.

We’re in Demand!


We’re leaders

Jamaica is the leading outsourcing destination in the English-speaking Caribbean and Kingston is the nearshore city of the year (2018).


Proven Track Record

Industry heavyweights such as Alorica, Teleperformance, Vistaprint, Hinduja Global Solutions (HGS) and Sutherland Global Services (SGS) continue to invest in Jamaica’s BPO sector.

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Near Shore Advantage

Our proximity to key markets such as the US ensures reduced travel time and cost and offers the convenience of being in the same time zones.


English-speaking, Highly Educated Workforce

Third largest English–speaking population in the Americas, consisting of talented, educated and trainable individuals.

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Competitive Labour Cost

Call centre and BPO salaries in Jamaica are, on average, 40-60% lower than corresponding salaries in North America.


State-of-the-art Telecoms Infrastructure

We have a complete fibre ring around the island and multiple off-island sub-sea links that provide built-in redundancy and constant connectivity to the world.

Investment Opportunities

Government Financing

Get loans of up to US$5 million for investment in infrastructure projects in the Global Digital Services industry.

Voice-driven services

Investment opportunities exist in voice-driven services.

Software Development

Tap into the increased graduate output from computing, informatics and engineering programmes.

Business Process Outsourcing (BPO)

Drive your BPO investment project with the increasing business, economics and accounting professionals.

Knowledge Process Outsourcing (KPO)

Notable annual increases in professional degrees provide the perfect investment landscape to tap into KPO.

Legal Processing outsourcing (LPO)

We are home to Norman Manley Law School, which places Jamaica in an excellent position to attract outsourcing contracts in LPO.


  • Jamaica has quickly become a key element in our global delivery strategy. We have found
    that the business friendly environment, access to high quality talent, shared culture and
    proximity to the US has been a game changer for us. Our US and Jamaican teams work
    together seamlessly with no barriers to collaboration.
    Teri Vigneux, Executive Director
  • JAMPRO has been a wonderful partner since our inception in Jamaica, they not just made
    the set-up process easy but also went out of their way many times to help with whatever
    we needed. We certainly appreciate their unrelenting support to us and the industry. We
    see immense potential in this country, and it has worked very well for us
    Anand Biradar
    Hinduja Global Services
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