“More efforts are required in talent and with people if we are going to move up the value chain, as there are some foundational skills missing from some high school graduates,” he said. “At the customer services end, we have to tweak our education system to ensure the kind of skills and competencies required by the industry are taught from an early age, including empathy, the ability to speak Standard English, to read and write, and to be oriented toward customer service.”
Source: Nearshore Americas
Published Date: April 17th, 2018
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