Global Services Sector Project

Transforming Jamaica's outsourcing sector for the future


The Global Services Sector (GSS) Project is a 5-year project funded by the Inter-American Development Bank that will provide Jamaicans with access to training and better jobs in the global services sector, namely in knowledge process outsourcing, information technology outsourcing and business process outsourcing. The Loan was signed on January 24, 2019 between the Government of Jamaica and the Inter-American Development Bank under the Executing Agency, the Jamaica Promotions Corporation.

The GSS Project is supported by our major stakeholders, the Ministry of Education Youth and Information, the HEART/ NSTA Trust and the Global Services Association of Jamaica (GSAJ).

Ministry of Education square

The main objectives of the project are to improve the skills development system to provide the GSS with better skilled workers, particularly in higher value-added jobs and to strengthen Jamaica’s capacity to attract investment and increase exports. There are two components:

Component 1


Skills Development for the GSS and Strengthening of the Skills Development System

This component seeks to improve the skills development system to provide the GSS with better skilled workers, particularly, in higher value-added segments. Sub-components include:

  • Enhancement of processes for interaction of the skills development system with the GSS
  • Enhancement of job-readiness and on-the-job-training for the GSS
  • Strengthening of quality assurance mechanisms for the skills development system


Component 2


Strengthening Jamaica’s institutional capacity to increase foreign direct investment and promote exports in the GSS

The objective of this component is to strengthen Jamaica’s capacity to attract investment and increase exports in higher value-added segments.

  • Optimization of processes, institutions, regulations, and incentives framework
  • Strengthened value proposition for the GSS
  • Incubator and accelerator programmes for MSMEs in the GSS
  • Digital Management System


The GSS project has developed a job readiness and digital skills curriculum and is on track to develop a career pathway framework and smart talent platform to benefit current and prospective staff and firms in the industry. Simply put, the GSS project will consult with the industry to identify training needs, develop training programmes to meet these needs and forge partnerships to grow the industry and position the island as a leader in regional digital services.

We Keep Achieving

Global Services Skills Council

We’ve established the GSS Council to engage employers, coordinate training and apprenticeship, forecast future skills and develop market intelligence.


Project Steering Committee

Both public and private sector partners are contributing to the project’s strategic implementation

Strategic Roadmap

We have a comprehensive strategic plan for the future.


Supervisory Training Curriculum

We’ve developed a rigorous curriculum to upskill apprentices to Supervisory Management levels.


Job Readiness and Digital Skills

Jamaica is the first in the region to develop a Digital Skills Curriculum which will serve to support the industry’s needs & will be incorporated in high schools.


Gender Balance

Gender imbalance diagnosis study successfully completed.


Apprenticeship Guidelines

Apprenticeship guideline successfully developed and endorsed by the Global Services Skills Council

Output of professionals, officials and technicians

Apprenticeship Programme

Apprenticeship programme ready to be launched in October 2020.

SEZ Services Framework

We’ve completed research on carving out a SEZ framework for the Services Industry and are now looking forward to support reccomendations.

Training Opportunities

There are two main training opportunities under the GSS Project: short-term certification courses and the Apprenticeship Programme.

Short-term Courses 2

These short-term certificate courses allow firms to reskill or upskill their employees thereby allowing them to be more responsive to their clients’ needs or rendering them more competitive in the industry.

This is particularly useful for investors wishing to establish a presence in Jamaica as they can be assured that the mechanisms are now in place, through the GSS Project to train persons in the skills sets they need, resulting in a talent pool that is ready and functionally able to support their operations.

Short-term courses range from 2 weeks to 6 months with a certificate being awarded to participants at the end of the programme.

The GSS Project will match up to 50% of funds or up to USD$300 through the Competitive Fund.

App. Programme 2

The Apprenticeship PEAK (Perform to Enhance and Accelerate your Knowledge) Programme is funded through the Competitive Fund and allows firms to upskill their firms into new areas of management.

The aim of this 12-month programme is to provide employees with the necessary skills to fill mid-management roles.

As part of the industry’s human capital development strategy, firms can agree on these areas of needs and embark on a coordinated approach to filling these areas.

The programme is industry-led, which means firms can be confident their staff is being trained to meet the specific needs of the industry.


Contact Us

Marjorie Straw.

Programme Director, Global Services Sector Project